What you will see
Total fax send and receive failure with the following additional observations:
- Failures are often sporadic and sudden.
- Functionality returns after MFP is turned off and on.
- xref_FA1097_xref registration status disappears when failure occurs. This can be seen by opening the EWS and navigating to Settings > Fax Settings > Analog/T.38/G.711 Fax Setup > SIP Registration status.
NOTE:Do not confuse this issue with random intermittent errors wherein some faxes are transmitted while others fail. Moreover, this issue should also not be confused to with initial FOIP setup failures wherein every single call fails due to a configuration issue.
PE-released firmware has been made available to address this issue. Contact Lexmark Technical Support andreference this article ID# SO7952 to request this firmware.
|For MFP generation... ||Request PE firmware level... |
|2012 (M, MS, MX, XM, CS, CX, XC models)|| LW60.xx.P648 or newer|
|2010 (X548, X792, X925, X95x models)|| LHS42.xx.P538 or newer|
|2008 (X65x, X78x, X73x, X46x models)|| LR.xx.P728 or newer|
|X86x devices|| LP.SP.P729 or newer|
An x denotes and model number within a product series; i.e., X950, X952, X954.
Still need help?
If you need additional assistance, please close this window, go to your product's support page and locate Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need to provide your printer model/machine type and serial number (SN). Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID: SO7952
Audience: Lexmark and Support Partners
See xref_TE363_xref to locate this firmware fix. Otherwise, contact your next level of support to obtain firmware specific to this issue.
LEGACY ID: SO7952