Skip to Content Information Center
Lexmark X364

Lexmark X364

"The Software for The Printer was Installed Incorrectly" Error Message In Macintosh OS X 10.6 and 10.7

What you will see in Macintosh OSX 10.6 and 10.7 (June '12)

Before installing a new printer driver... After installing a new printer driver...Error message displayed by the Operating System...

These printers functioned without problem:

  • X264
  • X363
  • X364
  • X543
  • X544
  • X546
  • X734
  • X736
  • X738
These same printers no longer respond to print or driver-fax functions."The software for the printer was installed incorrectly." This message is usually followed with the suggestion to either perform a repair, reinstall the printer's software, or contact the printer manufacturer.

Click images to enlarge.

Suggested Remedies

  1. Download and install the latest printer driver for these mentioned printers. To do this, click here and follow the product selection and OS selection options.

  2. Run Apple Software Update to download and install the latest printer driver for these mentioned printers.

  3. Click Repair and follow the on screen instructions.


Coexistence of printer drivers is not possible because of a driver file ownership issue between existing and newly installed printer drivers. Downloading and installing the latest drivers for these printers remedies this issue.

Still Need Help?

If you require additional assistance, please see Contact information.
When calling for support, you will need your printer model/machine type and serial number (SN). Please be near the products described in this article to expedite the support process and reduce call-back situations.


Was this article helpful?