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Lexmark X364

Lexmark X364

Error Message 'Create Process Failure' with Scan Center and Microsoft Outlook 2013

What you will see

You receive the following message when you attempt to utilize the E-mail feature in Scan Center:

"Create process failure. The program doesn't exist or is currently running."

Products Affected

  • Microsoft Windows 7 (64bit)
  • Lexmark Scan Center v1.10
  • Microsoft Outlook 2013
  • Local TWAIN

Explanation

Changes to Microsoft Outlook architecture have changed the way Microsoft adds attachments. Moreover, the later versions of Scan Center not longer include the E-mail feature.

Workaround

You can perform a TWAIN-scan and attach the image file to a standard e-mail, or you can configure Scan to E-mail to use Microsoft Outlook 365 if the printer is connected to a network. xref_HO3895_xref for further information.

Related Article

xref_SO6868_xref to view a similar topic pertaining to Microsoft's Outlook 2010.

Still Need Help?

If you require additional assistance, please see Contact information.
NOTE:
When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.

LEGACY ID: SO7428

Audience: Lexmark and Support Partners

Additional Information

LEGACY ID: SO7428

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