What you will see
The Lexmark Document Distributor (LDD) Apache Agent service stops when it receives unexpected or malformed data. No service crash messages display and no errors show in Windows Event Viewer.
The following entries can be seen in the Apache Agent log:
<Date> <Time>,261 [Thread-1] INFO com.lexmark.workflow.aagent.ApacheAgentSvc - IOException occurred processing request <Date> <Time>,261 [Thread-1] INFO com.lexmark.workflow.aagent.ApacheAgentSvc - Message length outside the limit: 542393671 <Date> <Time>,261 [Thread-1] ERROR com.lexmark.workflow.aagent.ApacheAgentSvc - Error processing request <Date> <Time>,261 [Thread-1] ERROR com.lexmark.workflow.aagent.ApacheAgentSvc - IOException occurred processing request
NOTE: To open Services, go to Start > Accessories > Run > type Services.msc, and then locate Apache Agent.
The fix will be available in LDD version 126.96.36.199 and Lexmark Print Management ( LPM) version 2.3.15, which will be released soon. Should you need the fix prior to the release date, please contact Lexmark Technical Support.
The unexpected or malformed data may be from security scanners such as the Nessus product. The fix protects the service against such data by disregarding them. Thus, the service will continue to run.
Still need help?
If you need additional assistance, please close this window, go to your product's support page and locate Get In Touch with Lexmark! for contact information.
NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.
Additional information may be requested by the support agent.
LEGACY ID: SO7595