Skip to Content Information Center
Lexmark X364

Lexmark X364

Printer Installation Window Hangs when Updating to UPD PS3 Version and Below

What you will see

The printer installation windowhangs for about ten seconds when you install a print object via Point and Print on a Windows Server 2008 R2 from a Windows Server 2012 R2.

This happens when installing a Universal Print Driver (UPD) PostScript (PS3) version and below on a Windows Server 2008 R2 connecting to Windows Server 2012 R2 only. This does not happen on a Windows 7 connecting to Windows Server 2012 R2.

What is Point and Print?

Point and Print is a feature that enables you to connect and print to a remote printer without the need to access any disks or other installation media. Point and Print automatically downloads and installs all printer driver and data files and the configuration information required to use the remote printer from the client computer.

Reference:Microsoft Corporation – Windows Point and Print Technical Overview

Affected products

See supported printers list found on the PS Emulation column of the Universal Print Driver page.

Recommended solution

Update the printer’s UPD PS3 to version

To obtain this version, please contact your next level of support or Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure, if necessary.

Still need help?

If you need additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark! for contact information.
When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.


Was this article helpful?