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Lexmark X264

Lexmark X264

Invalid font error prints when printing jobs with TrueType fonts on Windows 10

Issue description

The print job from a Lexmark PostScript (PS) print driver will produce an Invalid Font error if:

  • The document uses Segoe UI Bold font, and
  • The driver is set to print the TrueType Fonts as Adobe Type 42 Fonts.

Note:  The problem may be also be reproducible if the TrueType Fonts is set to Automatically Select. The print output will produce an error report when the Print error information setting is selected in the driver's printing preferences. See How to Enable PostScript Print Error Information for steps on how to enable Print error information printing.

Affected PostScript drivers:

  • Universal v2 PS3 driver
  • Generational Printer G1 PS3 driver
  • All past device specific PostScript printer drivers
  • Legacy PostScript drivers installed from Windows Update, Inbox, or Web

Note:  Windows 10 drivers may not be immediately available. In the meantime, you may use Windows 8 or 8.1 driver packages for Windows 10 supported printers.

Solution

Set the TrueType Fonts settings to Adobe Type 1 Fonts.

For Current Released Drivers:

  1. Go to Start > Settings > Devices > Printers and Scanners.

  2. Right-click on the printer, and then select Printing Preferences.

  3. Click on the Other Options tab.

  4. Change the TrueType Fonts option to Adobe Type 1 Fonts, and then click OK. Click here for an illustration.

    Note:  Adobe Type 1 is selected by default.

For old drivers installed from Windows Update:

  1. Go to Start > Settings > Devices > Printers and Scanners.

  2. Right-click on the printer, and then select Printing Preferences.

  3. Click on the Other Options tab.

  4. Select More Options.

  5. Click Fonts, select the Download as Type 1, and then click OK. Click here for an illustration.

For old PS3 Inbox drivers installed via Windows Update:

  1. Go to Start > Settings > Devices > Printers and Scanners.

  2. Right-click on the printer, and then select Printing Preferences.

  3. Click Advanced..., and then click on PostScript Options.

  4. Change the True Type Fonts Download Option to Outline or Bitmap, and then click OK. Click here for an illustration.

LEGACY ID: SO4358

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