Skip to Content Information Center
Lexmark X264

Lexmark X264

Printer Freezes or Locks Up in a Microsoft Windows Vista or Windows 7 Environment

What you will see

(02/10/2010)

Printer or MFP hangs or freezes when connected to a network that contains multiple Microsoft Windows Vista or Windows 7 clients.

Other identifiers of this issue:

  • -Printer resides in a multi-workstation environment
  • -A single-workstation network environment does not display this behavior
  • -More than one workstation (PC) has an IP port or print queue created or captured to the printer
  • -Local printers connected via USB cable do not display this behavior


NOTE:
Since Windows XP will not experience this issue.

Environment

Operating SystemAffected printers or MFPsPrinter Driver installation Connection method
Microsoft™ Windows Vista and Microsoft™ Windows 7
  • E36x Series Printers
  • x36x Series MFPs
  • C54x Series Printers
  • X54x Series MFPs
Microsoft's (WSD) is active. See Explanation below.Network (Ethernet) or Wi-Fi

Suggested Fix

  1. Print the Menus Settings page.

  2. Look under Device Information and take note of the current Base code level.

  3. Utilize the decision table below for firmware update recommendations.

  4. Update printer firmware as necessary.

To check Base code level:

To print a Menu Settings page, follow this operator panel path – Menus

>
> Reports >
>Menus Settings >
.

Alternative method

– The printer's embedded web server, for example, http://ip_address, where

ip_address

is the TCP/IP address of the printer.

Decision Table


NOTE:
A lowernumber than the one represented in bold below indicates older firmware; e.g., LL.LBM.P116C.

If... Then...And then...
You own a E360 Series monochrome laser printer with base code lower than LL.LBM.P116CUse authorization keycode lllbmp116c at http://support.lexmark.com/printerfirmware to download the (.zip) firmware file. Extract the .fls file using Winzip™ before proceeding to update the firmware.
You own a X36x

Series MFP

with base code lower than LL.B2.P424
Use authorization keycode X26x36x at http://support.lexmark.com/printerfirmware to download the (.zip) firmware file.Extract the .fls file using Winzip™ before proceeding to update the firmware.
You own a C540,C543, or C544 color laser printer with base code lower than LL.AS.P424Use authorization keycode c54x at http://support.lexmark.com/printerfirmware to download the (.zip)firmware file.Extract the .fls file using Winzip™ before proceeding to update the firmware.
You own a C546 color laser printer with base code lower than LL.AS.P424Use authorization keycode c546 at http://support.lexmark.com/printerfirmware to download the (.zip) firmware file.Extract the .fls file using Winzip™ before proceeding to update the firmware.
You own a X54x Series MFP with base code lower than LL.EL.P424Use authorization keycode x54x at http://support.lexmark.com/printerfirmware to download the (.zip) firmware file.Extract the .fls file using Winzip™ before proceeding to update the firmware.

Need help updating firmware?

Follow the table below for the most common firmware update methods, or xref_HO3493_xref for a more extensive list of code update procedures.

Flash MethodHelp Link or Example

USB utility

xref_SO4667_xref.

EWS method

For example, enter http://mfp_IP_address, where IP address is the TCP/IP address of the printer or MFP. Select Settings > Update Firmware.

USB thumb drive

xref_HO3453_xref.

FTP

xref_HO487_xref.

MarkVision Professional

Click here to visit the MVP support site for the latest User's Guide and then perform a search on Print Server updates or Generic Filedownloads.

Printer File Loader (USB- Macintosh)

xref_HO3465_xref.

Explanation

An issue with printer firmware and the operating system's web service for device discovery (WSD) has been addressed with this update.

Related documents

xref_HO3505_xref for an article that may help you recover the printer or MFP from an Invalid Engine Code error.

Still Need Help?

Please contact Lexmark Technical Support for further assistance. You will need to know the printer's model/machine type and serial number (SN).


NOTE:
When calling Lexmark Technical Support, please call from near the printer and workstation in case the technician on the phone asks you to perform a troubleshooting task on the printer.

LEGACY ID: SO5174

Was this article helpful?
Top