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Lexmark X264

Lexmark X264

Intermittent Print Spooler Crash or Print Jobs Stuck in the Print Queue

ENUS455

Affected products

Click

Properties

in the title section above.

  • Any supported Windows operating system using UPD 2.6 or lower (PCL 5, PCL, XL, and PS).
  • Any older product-specific drivers.

What you will see

  • Intermittent or random print spooler crash or hang that requires a restart of the print spooler service to recover printing functionality.
  • Print queue shows "Printing" or “Sent to printer” with no response from the printer.
  • Print queue shows "spooling printing deleting" or “Sent to printer” and the job is stuck.

NOTE:

"Sent to Printer" messages are normal and dependent upon the driver's language monitor. This message can appear for up to five minutes.

Recommended action

To resolve this issue, the language monitor must be disassociated from the print driver.

  • How to disable the language monitor

StepAction
1

To open the Registry Editor, right-click or tap-and-hold the Start button and then choose Run.

2

In the search box or Run window, type the following:

regedit

and then press Enter.

3When the Registry Editor opens, go to
  • For 64 bit OS (x64 bit OS)

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Drivers\Version-3\Lexmark Universal v2 PS3

  • For 32 bit OS (x86 bit OS)

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3\ Lexmark Universal v2 PS3

4

Locate the registry key labeled Monitor, then double-click to open it.

5

Delete the value data and make sure its blank then click OK.

6

Restart the Spooler.

  • How to delete the language monitor DLL from the system (Optional)

StepProcedure
1

To delete the Dynamic-link library or DLL files, type the following in the search box or Run window,

  • For 64 bit OS (x64 bit OS)

C:\Windows\SysWOW64

  • For 32 bit OS (x86 bit OS)

C:\Windows\System32

2

Then delete the DLLs named:

  • LMUD1N32comc.dll
  • LMUD1Oinpa.dll
  • LMUD1Olang.dll


NOTE:

  • Lexmark Communication Service (LCS)-dependent app (e.g., Lexmark Status Messenger
    ) may cease to function.
  • Use Local Printer Management Agent (LPMA).

Related article

See xref_RE154_xref for UPD v2.9.1.0 release notes.

Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate

Get in Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need the following:

  • Name and version of the solution
  • Affected printer model/'s

  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


LEGACY ID: SO821

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