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Lexmark X364

Lexmark X364

Security issue primary escalation requirements

Index

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Common requirements

Before proceeding, make sure to fill out the Main escalation information requirement.

If a device is involved, gather these common requirements for all security-related issues.

Please utilize all available technical support resources before electing to escalate issues.

    Requirements and relevanceHow to obtain

    Menu Settings Page

    This document contains all the printer settings and running firmware code.

    1. Using the printer Control Panel – On the printer, press Menu >Reports > Menu Settings Page.

    2. Using the Embedded Web Server (EWS) – Access the printer's EWS, go to Reports > Device Settings. Copy and paste the displayed information to a notepad or text editor.

    Logs Gzip

    Note:  Applies to all Network-connected MFPs

    This is a compressed file that contains all the logs from the printer's SE page. This also contains fwdebug for the last three (3) 900 errors as long as auto reboot is enabled.

    1. Open printer's Web interface.

      1. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome.

      2. Enter the printer's IP Address followed by /se, e.g.,http://192.168.1.2/se

      3. Press Enter.

    2. Select Logs Gzip Compressed to download the file.

    3. Save the file; e.g., logs.tar.gz.

    Exported Device/Printer UCF Settings

    This contains the configuration on how the base settings of the printer is set up.

    1. Open the printer's EWS via a web browser (for example: Mozilla Firefox, Google Chrome).

    2. Enter the printer's IP address (e.g., http://192.168.1.2).

    3. Select Settings, and then click on Embedded Solutions or Device Solutions > Solutions (eSF) or Apps > Apps Management.

    4. Click on the affected eSF application, select Configure, and then click Export.

    Embedded Solutions Log File

    It documents all the errors or crashes experienced by the eSF apps' user.

    1. Open the printer's EWS via a web browser (for example; Mozilla Firefox, Google Chrome).

    2. Enter the printer's IP address followed by /se (for example; http://192.168.1.2/se).

    3. Select Embedded Solutions.

    4. Clear the log file to ensure that new log files will be captured to better isolate the problem.

    5. Go to Set Logging Level, select YES for Allow debugging entries in the log?, and hit Submit. This will turn ON Debugging Mode. Reproduce the problem.

    6. Repeat Steps 1, 2, and 3, and then click on Log File.

    7. Copy and Save all the entries as .txt.

    Note:  Make sure to turn OFF Debugging Mode once troubleshooting is completed and the issue is resolved.

    Embedded Solutions Log

    Note:  Get the Logs Gzip prior to obtaining this log.

    It documents all the errors or crashes experienced by the eSF apps' user.

    1. Open the printer's EWS via a web browser (for example: Mozilla Firefox, Google Chrome).

    2. Enter the printer's IP address (e.g., http://192.168.1.2).

    3. Select Settings, and then click on Embedded Solutions or Device Solutions > Solutions (eSF) or Apps > Apps Management.

    4. Click on the affected eSF application, select Configure, and then click Export.

    Security Log

    Note:  The Logs Gzip file mentioned above also captures the Security logs among many others, but may lack some items for Security Log.

    This contains eSF log and LDAP log.

    1. Open the printer's EWS via a web browser (for example: Mozilla Firefox, Google Chrome).

    2. Enter the printer's IP address (e.g., http://192.168.1.2).

    3. Select Settings, and then click on Embedded Solutions or Device Solutions > Solutions (eSF) or Apps > Apps Management.

    4. Click on the affected eSF application, select Configure, and then click Export.

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Additional requirements

Capture additional requirements by clicking on the following links to obtain the specific logs required.

LEGACY ID: FA872

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