LPM Premise additional escalation requirements

LPM Configuration screenshots

This shows how LPM is configured in terms of connecting to the ActiveDirectory (LDAP), Authentications, credentials, etc.

1. Go to http://<loadbalancerIP:9780/lmc to open the LMC.



2. Log in using valid credentials.

   • Default Username: admin
   • Password: admin


3. Click on the Solutions tab, on the upper-left pane select PrintReleasev2, and then on the lower-left pane select Configuration.



4. Take screenshots of the configuration. Make sure to capture all settings.

Collect all files under ProgramData\Lexmark\PrintManagement

Needed for diagnosis.

Navigate to ProgramData\ Lexmark \ PrintManagement folder.

Tip: If empty, then state empty for this piece of information.

Properties file

This contains LPM environment configuration information.

Collect from the App Server.

1. Navigate to C:\Program\Files\Lexmark\Solutions\apps\printrelease\WEB-INF\classes. Note that C:\ can be a different drive letter depending on where the installation files are saved.



2. Obtain all files with a .properties extension.