Affected Products:
Solution: Smart Card Authentication
Multifunction: CX725, CX727, CX820, CX825, CX827, CX860, XC4143, XC4150, XC4153, XC6152, XC6153, XC8155, XC8160, XC8163
Issue Description:
You are not able to scan to the Home Directory when SCAC is installed on the device.
Solution:
A PE-released version of firmware PP.022.076, or later,is known to address this issue.
Please contact Lexmark Technical Support and reference this article ID# SO7973 when inquiring about obtaining this firmware.
NOTE: You may be asked to escalate this issue to confirm both causation and your printer's configuration settings.
- Printer model(s)
- Printer serial number
- Name and version of the solution
Have the following available when calling Lexmark Technical Support;
LEGACY ID:SO7973
**LEXMARK PARTNER & TSC AGENT SECTION**
Remote Fix:
For remote fix opportunity, go through the steps in theCustomer section if the Customer has not already done so.
Should the issue persist, please contact your next level of support for further diagnosis or possible escalation.
Use the escalation item 446697 in ExtraView for more information about the issue.
Use the escalation item 446697 in 446697 for more information about the issue.