Skip to Content Information Center
Smart Card Authentication

Smart Card Authentication

Unable to Launch Device Quotas Authenticated with SCAC After Upgrading Lexmark CX510 to EC6 Firmware

Issue description

Should you utilize Device Quotas in a Lexmark CX510 with the firmware (FW) upgraded to EC6, the application will not launch and will instead go back to the printer’s home screen after user authentication via Smart Card Authentication Client (SCAC).

Recommended solution

It has been observed that some applications bundled in a Lexmark CX510 fail to start after upgrading the printer’s firmware from EC4.0 to EC6. Should you encounter this type of scenario, please contact Lexmark Technical Support and have the issue escalated for further investigation.

Contacting Lexmark

If you require additional assistance, please close this window and locate

Get In Touch with Lexmark! for contact information.
When calling for support, you will need your printer model/machine type and serial number (SN). Should you need help locating these, xref_HO3870_xref.

Please be near the products described in this article to expedite the support process and reduce callbacks.


Was this article helpful?