Should you utilize Device Quotas in a Lexmark CX510 with the firmware (FW) upgraded to EC6, the application will not launch and will instead go back to the printer’s home screen after user authentication via Smart Card Authentication Client (SCAC).
It has been observed that some applications bundled in a Lexmark CX510 fail to start after upgrading the printer’s firmware from EC4.0 to EC6. Should you encounter this type of scenario, please contact Lexmark Technical Support and have the issue escalated for further investigation.
If you require additional assistance, please close this window and locate Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). Should you need help locating these, xref_HO3870_xref.
Please be near the products described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO7901