Unable to launch Device Quotas authenticated with SCAC after upgrading Lexmark CX510 to EC6 Firmware

Issue description

Should you utilize Device Quotas in a Lexmark CX510 with the firmware (FW) upgraded to EC6, the application will not launch and will instead go back to the printer’s home screen after user authentication via Smart Card Authentication Client (SCAC).

Solution

It has been observed that some applications bundled in a Lexmark CX510 fail to start after upgrading the printer’s firmware from EC4.0 to EC6. Should you encounter this type of scenario, please contact Lexmark Technical Support and have the issue escalated for further investigation.

If the issue persists, search for more information related to this issue or contact support for further assistance.