Smart Card Authentication
Before proceeding, make sure to fill out the Main escalation information requirement and gather the Scan applications primary escalation requirements.
Scan Center version
Info is used for simulation and analysis.
Click the Start menu > Programs and Features for Windows 7 or Add/Remove Programs for Windows XP.
Specify whether USB or Network connection is used.
Screenshots for specific error messages (if any)
Utilize the Print Screen feature.
Twain Driver logs; i.e., Twain, Scan Core, or LCS logs
Contact Lexmark Technical Support for assistance.
LEGACY ID: FA1008
This article shows the additional information required to escalate Scan Center issues.
Additional requirements for scan profile