Smart Card Authentication
Before proceeding, make sure to fill out the Main escalation information requirement and gather the Copy primary escalation requirements.
Gather the additional requirements specific to scan quality issues.
Scanned sample output or sample file
The result/appearance of the scanned output versus the original is needed for diagnosis.
Scan a printed output or capture a sample file.
LEGACY ID: FA930
Additional requirements for scan quality
This article shows the primary information required to escalate print quality issues.