Smart Card Authentication
Before proceeding, make sure to fill out the Main escalation information requirement and gather the Copy primary escalation requirements.
Gather the additional requirements specific to workflow issues.
A detailed Scan to Copy workflow description
It describes the exact problem seen relating to copy workflow. It is required to understand all processes and functions of the workflow.
A step-by-step description of the procedure required to reproduce the problem
It is used for diagnosis and analysis.
LEGACY ID: FA930
Additional requirements for workflow issue
Additional requirements for workflow issue (FTP)