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Lexmark X852

Lexmark X852

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Security setting fails to work on the shortcut created on MyShortcut app

Overview

The shortcut created on MyShortcut App does not take the security setting set on the printer. For more information about this app, see Configuration and Help Topics for the MyShortcut Solution.

Suggested Remedy

Please contact Lexmark Technical Support to get the MyShortcut beta version 1.6.0.4.

LEGACY ID:TE746

Technical Service Bulletin

Problem Description

Machine Type/Model

75xx – xxx 701x – xx 74xx – xxx 75xx – xxx

The security setting fails to work on the shortcut created for MyShortcut app.

Solution: Follow the procedures recommended below.

Date Created

01/28/2016

Last Updated

01/28/2016

Safety Issue?

No

Code Update?

Yes

Engineering Change?

No

New Parts?

No

Old Parts Status

n/a

Voltage: 120/240

All

Serial No. Range

All

Steps to Reproduce

Actual Results

Recommendation

Pre-conditions:

  • Make sure MyShortcut app is already installed on the printer.
  • Create Security Template: - Access Embedded Web Server (EWS). - Go to Settings > Security > Security Setup > Security Template - Add a Security Template.

  1. Set Security Template on MyShortcut app.

  2. Access MyShortcut app from the printer control panel.

  3. Create a shortcut.

  4. Access the shortcut created and observe the result.

It does not ask for a PIN or password when accessing or selecting the shortcut created on the control panel.

Contact Lexmark Technical Support to acquire the MyShortcut App beta version 1.6.0.4 and flash it to the printer.

NOTE: This escalation item number is provided for investigative purposes. To view this item, you will need at least Escalation Reader access to ExtraView.
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