TSB (W840_X85x-110): Printer Displays Repeated '202' or '280' Paper Jam Messages With Two Pages Jammed Over Top of Each Other: Lexmark W840 and X85x Printers

LEGACY ID: TE168

Notes:

• p>Infoprint 1585 ----------------------------------------------------------------------------- Infoprint 1540 MFP ----------------------------------------------------------------------------- Infoprint 1560 MFP ----------------------------------------------------------------------------- Infoprint 1580 MFP

What you will see

The printer stops printing and displays a Paper Jam message. The numeric error code displayed is a 202 or a 280 type error message. Examples include 202.00, 202.20, 280.01, 280.12, etc. When you remove the jammed paper, you see that two pages are overlapping each other, as if the printer fed more than one sheet at a time. See an example of this in the image below.

Check the paper/media in the tray

Step	Action
1	Open the top paper tray. Remove the paper/print media from the tray. Fan each side of the paper stack and ensure none of the sheets are sticking together. NOTE: Check the paper stack for any of the following characteristics. Any of these can cause pages to stick together. • Glue residue from the wrapper/packaging is on the paper. • The edge on one or more pages is damaged or wrinkled. • The paper has pre-punched holes in it. The images below show examples of these issues. Wrapper glue Damaged paper Wrinkled paper Pre-punched holes
2	When loading the paper back onto the tray, confirm that the paper/media is properly loaded and the paper guides in the tray are set in the correct position. There should be no gaps between the paper stack and the guides. In addition, make sure the top of the paper stack is below the 'max fill' line. To view an illustration highlighting these issues, click here. For more information, see the printer's Users Guide. If you do not have the Users Guide, a copy of it can be found on the Publications web site. Check the recommendations in the 'Printing' chapter (Chapter 6 for W840, Chapter 7 for X85x).
3	Try printing again. If the issue continues, verify that the media used is supported and meets all recommendations listed in the Users Guide and in the Cardstock & Media Guide. Copies of both guides can be found on the Publications web site. Check the recommendations in the 'Understanding paper and specialty media guidelines' chapter (Chapter 5 for W840, Chapter 8 for X85x).NOTE: If printing on any of the following types of print media listed below, remove that media and test the printer with plain copy paper. Try this even if the special media has worked in the past. This test will eliminate the print media as the cause of the issue. • Chemically treated papers that are used to make copies without carbon paper (also known as carbonless papers), carbonless copy paper (CCP), or No Carbon Required (NCR) paper • Preprinted papers with chemicals or dust that may contaminate the rollers • Coated papers (erasable bond), synthetic papers, thermal papers • Paper with a rough-textured surface • Paper that is curled • Recycled papers containing more than 25% post-consumer waste • Recycled paper having a weight less than 60 g/m2 (16 lb) • Multiple-part forms or documents
4	Repeat these steps for each paper tray experiencing the issue. If the issue continues with plain copy paper, one of the paper feed rollers for the tray may be worn and needs replacement. Continue with the steps in the next table.

Check the paper feed rollers/tires

NOTE: The steps in the table below are considered an "advanced" procedure, but they can be performed by a customer. However, if you feel uncomfortable about carrying out these procedures by yourself or if you encounter any problems with it, please contact Lexmark Technical Support for additional assistance. See 'Contacting Lexmark' at the end of this document for contact information.

Step	Action
1	Open the paper tray experiencing the issue and remove it from the printer. NOTE: If this problems occurs when printing from more than one paper tray, start with the top paper tray. IMPORTANT! The paper trays on the 2000-sheet dual input tray option and on the 2000-sheet high capacity feeder option cannot be removed. See the printer's Users Guide for more information on these trays.
2	Locate the paper deflector and slide it forward. To view a larger image, click here.
3	Locate and examine the three paper feed rollers on the left-hand side. • Confirm that each roller is fully latched onto the metal shaft. To view a larger image, click here. • Clean any dirty rollers using a lint free cloth with a small amount of isopropyl alcohol on it. • Check the condition of the tread on each roller. See the images below for a examples of a clean, a dirty, and a worn roller surface. NOTE: Pay close attention to the bottom roller, as this is the roller responsible for preventing more than one sheet of paper feeding through at a time. Clean any dirty rollers and replace any worn rollers. To order a set of replacement rollers, order the maintenance kit (part number: 40X0594). This kit includes two sets of rollers (six total). Roller in good condition Dirty Roller Surface Worn Roller Surface To view larger images of these examples, click here. NOTE: To order replacement supply items, such as the maintenance kit, in the United States and Canada, please visit the Lexmark website at www.Lexmark.com or contact Lexmark at 1-800-539-6275 for information about Lexmark Authorized Supplies Dealers in your area. In other countries or regions, contact the place where you purchased the printer or visit www.Lexmark.com and select your county or geographic region.

Contacting Lexmark

If you have questions about any of the procedures above, or if you need assistance arranging warranty service on the printer, please contact Lexmark Technical Support. For contact information, please click here. Please be prepared to describe the problem you are experiencing and any troubleshooting steps already taken. NOTE: You will also need the printer's model/machine type and serial number (SN). You can find this information on a label located on the back of the printer. xref_HO2711_xref for further details.NOTE: When calling Lexmark Technical Support, please call from near the printer in case the technician on the phone asks you to perform a troubleshooting task on the printer.

LEGACY ID: TE168