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Lexmark X852

Lexmark X852

'An MFP Was Not Found at the Specified Address' Error with Scanback Utility Version 4.2.X.X

What your will see

An advanced password prevents Scanback Utility ver. 3.3.x - 4.2.x from finding the printer, and the application displays "An MFP was not found at the specified address."


Suggested Remedy

Remove the advanced password to allow the utility to find the printer.

To do this:

  1. Navigate the MFP's web sites, e.g., http://MFP_IP_Address, where MFP_IP address is the address of the printer.

  2. Click on Configuration > Security > Create/Change Password and identify the presence of an Advanced Password

  3. Under Security > Password Protect > Create Scan Profile change the Accept Advanced Password setting to Not Protected.

  4. Try to create or select the MFP again.


Scanback Utility is not designed to work with authenticated (password) access to the device.

Still Need Help?

Please contact Lexmark for additional assistance regarding this issue. NOTE: When calling for support, you will be asked for your printer and serial number (SN).

Please call from near the computer and printer in case the technician on the phone asks you to perform a task involving one of these devices.


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