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Lexmark X646

Lexmark X646

298.01 or 298.02 Scanner Missing message

Issue description

A 298.01 or 298.02 Scanner Missing error is generally caused by one of the scanner cables being loose or unplugged.

Solution

StepAction

1

Power off the MFP.

2

Check the two cable connections on the rear of the ADF unit (red1 Bottom ADF Cable orred 2 Top ADF cable in right-hand image). Unplug and replug both cables in order to ensure that the connectors are seated fully before proceeding to tighten the two screws completely.

click here to enlarge

Note:  A flat-head screwdriver or a coin are ideal implements for tightening the screws completely.

3

Power on the MFP again.Did the error return?

  • Yes: Contact Lexmark support.
  • No: The error is resolved.

LEGACY ID: SO4821

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