What you will see
A 290.02 error is displayed when you press Copy or some other scan-related function button.
Affected Products
NOTE: These products have an integrated scanner that is not detachable.
Suggested Diagnosis
Perform the following steps:
Check for the proper insertion and alignment of the pick roller assembly.
Check for a broken pick roller assembly gear.
Check for proper insertion of pick arm separator roller.
If the problem persists, see Still Need Help? below.
Proper insertion and alignment of pick roller assembly
Repeated '290' Paper Jam Messages Occur When Using the Automatic Document Feed (ADF) on a Lexmark X64x Series Printer for an article describing this task.
Check for a broken pick roller gear
Remove the pick arm assembly and examine the portion of the assembly as depicted in the illustration below.
for another article describing the pick arm assembly removal process.
Broken Pick arm assembly
Click image to enlarge.
Separator roller
Any signs of roller damage or visible wear on this roller may signal the need for a replacement separator (reverse) roller.
for an article that describes the removal and replacement of this roller.
Pick arm replacement
If you have performed the preliminary diagnosis steps above, it may just be time for a new pick arm assembly. Contact Lexmark to place an order for Pick Arm Assembly ( FRU# 40X2540).
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Still Need Help?
Please contact Lexmark for additional assistance or service options
NOTE: You will need to provide your and serial number ( SN)when calling in for support.
Please be near the printer in case the support representative on the phone asks that you perform a task involving the device.
LEGACY ID: TE216