Forgot Confidential Print Password? How to Remove Print & Hold Jobs to Free Printer Resources

The "Confidential Printing" ("Print and Hold") feature secures print jobs in a portion of allocated printer memory until a password is used to free those held jobs. Unfortunately, forgotten passwords may cause a build-up of print jobs, which can lead to printer resource issues and possible "Out of Memory" error messages.

The method to use depends on the model type and age of your Lex mark printer or MFP. WARNING: Lexmark will not be held responsible for any jobs that are lost as a result of performing this procedure. Current MFPs (e.g. X644x, X646x, X78x, X85x MFPs) with user interface:

1. Press the Menu button.



2. Press Settings.



3. Press Print Settings.



4. Press Utilities Menu.



5. Press Remove Held Jobs.



6. Select Confidential.

1. Press the red Cancel button.



2. Press Reset Printer.



3. Observe the warning message " When resetting the printer, some data or jobs may be lost."



4. Press Reset.



5. Observe " Resetting Printer, Please Wait."
   NOTE: You can avoid having to perform this procedure by configuring Job Expiration on the printer. Click here for the Menus and Messages Guide which explains this feature.

1. Press the Print/Profiles button to the left of the display.



2. Press the directional down button to select the appropriate Username.



3. Press the Select button.



4. When Username_Confidential appears, press the red Stop button.



5. Press the directional right button.



6. Press the directional down button until Reset Printer is displayed.



7. Press Select.

1. Press the Menu button.



2. Press the directiona l up or down button until Settings is displayed, and then press Select.



3. Press the directional up or down button until Utilities Menu is is displayed, and then press Select.



4. Press the directional down button to select Remove Held Jobs, and then press Select.



5. " Confidential" should be displayed; click Select.



6. Observe the " Deleting Held Jobs" message.



7. Press the Back button to go back to Ready.

1. Press the Stop button.



2. Press the directional down button to select Reset Printer.



3. Press Select.



4. Observe the message " Resetting the Printer".



5. The printer should go back to Ready.
   NOTE: You can avoid having to perform this procedure by configuring Job Expiration on the printer. Click here for the Menus and Messages Guide which explains this feature.

1. Press the right or left menu button until Utilities Menu appears, and then press Select.



2. Press the right or left menu button until Remove Held Jobs appears, and then press Select.



3. Press the right or left menu button until = Confidential appears, and then press Select.

If you need additional assistance, please contact Lexmark Technical Support.
NOTE: When calling for support, you will need your printer model type and serial number . Please call from near the printer and computer in case the technician asks you to perform a troubleshooting task on one of these devices.

LEGACY ID: HO3324

Notes:

• Infoprint 1145 MFP ----------------------------------------------------------------------------- Infoprint 1540 MFP ----------------------------------------------------------------------------- Infoprint 1560 MFP ----------------------------------------------------------------------------- Infoprint 1570 MFP ----------------------------------------------------------------------------- Infoprint 1572 MFP ----------------------------------------------------------------------------- Infoprint 1580 MFP --------------- -------------------------------------------------------------- Infoprint 1650 MFP ----------------------------------------------------------------------------- Infoprint 1664 MFP ----------------------------------------------------------------------------- Infoprint 1764 MFP ----------------------------------------------------------------------------- Infoprint 1759 MFP ----------------------------------------------------------------------------- Infoprint 1769 MFP ----------------------------------------------------------------------------- IBM 1410 MFP