What you will see
The printer is displaying a 922 type Service Fuser error (for example, 922.01, 922.54, 922.99, etc.).
Explanation
This type of error message indicates that the fuser unit inside the printer is operating below the proper temperature.
If this is the first time you have seen the error
1. Power the printer off.
2. Leave the printer powered off for 20 to 30 seconds.
3. Power the printer back on. If it comes up to the Ready state, try printing again.
• If the fuser error does not return, continue using the printer as normal but observe it closely over the next few days to see if the error returns.
• If the fuser error returns on power-up or if the error returns as soon as you try to print or at a later date, the printer will probably require service to correct the issue.
Before arranging service on the printer, please carry out the following checks:
• Ensure that the printer is connected to the correct power supply outlet. Check the Power Label on back of the printer to see whether it works on a 110 or 220 volt source. Verify that the power outlet matches its working voltage rating.
• If this is an intermittent error, make sure the printer is plugged directly into a wall outlet and not through a surge device or power strip. Power strips and uninterrupted power supplies can cause a low amperage problem to occur, which can trigger a false fuser error. This is true even if the printer has worked on this surge device in the past.
• Confirm that the printer is not exposed to cold air. For example, make sure the printer is not positioned in front of an air conditioner unit or directly in the path of an air vent where cold air can blow onto it. Make sure the temperature in the operating/office environment is above 60 F (16 C).
• If the error message is a 922.x4 error (where x can be any number), updating the printer's engine code may correct the issue. See the directions below.
How to update the printer's engine code (922.x4 errors only)
| Step | Action |
|---|
1 | To check the printer's current engine code level, print out the menu settings pages. Printing the Menu Settings Page for instructions. |
2 | Look for the header Device Information on one of the pages. Under Device Information, you will see Engine. |
3 | Check the printer's current engine code level. If it says, for example, LS.ST.E204, the engine code level is 204. • If the engine code level is belowE213 (for example, LS.ST.E209), updating the engine code to the most recent level may correct the fuser issue. Continue with step 4. • If the engine code level is at E213 or E213a or higher, the printer will likely require service to correct the issue. Proceed in contacting Lexmark Technical Support. |
4 | To obtain the current engine code level, go to Lexmark's firmware download site. When prompted for the authorization key code, enter LSSTE213A. NOTE: The key code listed here is correct as of November 2007. If it does not work, please contact Lexmark Technical Support for the correct key code. |
5 | When you enter the authorization key code, the computer will begin downloading the file(s). IMPORTANT! Some files can be very large. Please allow plenty of time, possibly up to half an hour, for downloading files when using a slower Internet connection. |
6 | Save the file(s) to a directory or folder of your choice. IMPORTANT! Make a note of the location. |
7 | Once you have downloaded the file(s), unzip any .zip files to extract the necessary engine code files and instructions. |
8 | You will need to copy the engine code file to the printer. The method to use depends on how your computer is connected to the printer. Refer to the instructions in the downloaded files. Note: If the downloaded files do not include any instructions, click the appropriate link below. If copying the engine code via: |
9 | Once you have updated the printer's engine code, power the printer off for 30-60 seconds. Then power it back on and try printing again. • If the printer works correctly, continue using it but observe it closely over the next couple of days to see if the issue returns. • If updating the engine code does not clear the error or if the error occurs again at a later date, the printer will likely require service to correct the issue. NOTE: The parts most likely to be causing this error are the fuser unit, the system board, or the low voltage power supply unit. These parts will need to be tested by a service technician and replaced as necessary. |
- If the error code is 922.0x, the fuser page count is between 0 and 99,999 pages.
- If the error code is 922.1x, the fuser page count is between 100,000 and 199,999 pages.
- If the error code is 922.2x, the fuser page count is between 200,000 and 299,999 pages.
- If the error code is 922.3x, the fuser page count is between 300,000 and 399,999 pages.
- If the error code is 922.4x, the fuser page count is between 400,000 and 499,999 pages.
- If the error code is 922.5x, the fuser page count is between more than 500,000 pages.
- If the error code is 922.9x, the fuser page count is not available.
Technicians:If you receive a call regarding a printer displaying an error code ending in .3x, .4x, or .5x, inform the customer that they must purchase the fuser unit or the maintenance kit BEFORE we will set up warranty service on the printer. If the printer is also displaying an 80 Scheduled Maintenance message, it would be better to order the entire maintenance kit.
Engine code release E213 takes the increased read time for the fuser thermistor into account. Accordingly, for any 922.x4 errors (.04, .14, .24, etc.), you should check the engine code level on the printer before replacing any parts. If the engine code level is below E213 (i.e., below LS.ST.E213), updating the engine code to the most recent level may correct the issue.
| Before you set up service, ensure that the printer is connected to the correct power supply outlet. Check the Power Label on back of the printer to see whether it works on a 110 or 220 volt source. Verify that the power outlet matches its working voltage rating. |
IMPORTANT! Whenever the fuser assembly is replaced, either through service or replacement of the maintenance kit, check the engine code level of the printer. If the engine code level is below E213 (i.e., below LS.ST.E213), it is highly recommended that it be updated. Doing this will help prevent any 922.x4 error issues from developing. See the 'How to update the printer's engine code' section above for details.
| Error Code(x = any number) | Description of Problem | Possible Root Causes | Possible Diagnosis and Repair Actions | Recommended Parts |
|---|
| | | | |
|---|
922.x0 | Fuser failed to ramp to target temperature. | | | Most likely the fuser assembly or power supply. |
922.x1 | Hot roll did not reach standby temperature in time (standby control). | NOTE: This error is not possible on this printer since it only occurs in the standby control state, which is no longer used in the fuser control. | | Since this error refers to an area of the code that should not run or is highly unlikely to run, this would indicate that the code is lost.  Recommend replacing the system board as the primary action. If the system board has already been replaced, recommend that the fuser assembly be replaced next.
|
922.x2 | Hot roll took too long to reach the "beginning lamp detection temperature". | - Low wattage or incorrect lamp
- Incorrect hot roll (old level/non-LXK hardware)
- Bad thermistor, circuit, or cabling
- Fuser not receiving sufficient AC power
- Poor supply line voltage
| Power the printer off and on and try printing again. Check for correct lamp and wattage. Check for correct hot roll. Check thermistor, circuit, and cabling. Check AC cabling from supply to fuser. Check low voltage power supply. Check power source for line voltage problems (line voltage too low, etc.)
| Most likely the fuser assembly or power supply. NOTE: This also indicates a possible bad power source. Check that before changing any parts. NOTE:It is highly unlikely to be due to a system board failure. |
922.x3 | Hot roll reached "final lamp detection temperature" but took longer than largest time in lookup table. | See above. | See above. | See above. |
922.x4 | Hot roll timed out in trying to reach the "final lamp detection temperature". | - Older level engine code
- Low wattage or incorrect lamp
- Incorrect hot roll (old level/non-LXK hardware)
- Bad thermistor, circuit, or cabling
- Fuser not receiving sufficient AC power
- Poor supply line voltage
| Power the printer off and on and try printing again. Make sure the printer's engine code level is E213 or higher. If not, update the engine code. Check for correct lamp and wattage. Check for correct hot roll. Check thermistor, circuit, and cabling. Check AC cabling from supply to fuser. Check low voltage power supply. Check power source for line voltage problems (line voltage too low, etc.)
| Most likely the fuser assembly or power supply. NOTE: This also indicates a possible bad power source. Check that before changing any parts. NOTE:It is highly unlikely to be due to a system board failure. |
922.x5 | After hot roll lamp detection, did not roll over to steady state control in time. | The control code is lost. | Power the printer off and on and try printing again. | Since this error refers to an area of the code that should not run or is highly unlikely to run, this would indicate that the code is lost. Recommend replacing the system board as the primary action. If the system board has already been replaced, recommend replacing the fuser assembly next.
|
922.x6 | Hot roll did not reach operating temperature in time (new enhanced control). | - Low wattage or incorrect lamp
- Incorrect hot roll (old level/non-LXK hardware)
- Bad thermistor, circuit, or cabling
- Fuser not receiving sufficient AC power
- Poor supply line voltage
| Power the printer off and on and try printing again. Check for correct lamp and wattage. Check for correct hot roll. Check thermistor, circuit, and cabling. Check AC cabling from supply to fuser. Check low voltage power supply. Check power source for line voltage problems (line voltage too low, etc.)
| Most likely the fuser assembly or power supply. NOTE: This also indicates a possible bad power source. Check that before changing any parts. NOTE: It is highly unlikely to be due to a system board failure. |
922.x7 | Fuser has taken too long to reach desired temperature after increasing inter-page gap. | See above. | Power the printer off and on and try printing again. Check for correct lamp and wattage. Check for correct hot roll. Check AC cabling from supply to fuser. Check low voltage power supply. Check power source for line voltage problems (line voltage too low, etc.) Check for multi-feeds. Make sure supported media is being used.
| Most likely the fuser assembly or power supply. NOTE: This also indicates a possible bad power source. Check that before changing any parts. NOTE:It is highly unlikely to be due to a system board failure. |
922.x8 | Fuser warm-up failure. | NOTE: Unlikely error since we do not heat up the fuser for compression jogs on this program. | | Since this error refers to an area of the code that should not run or is highly unlikely to run, this would indicate that the code is lost. Recommend replacing the system board as the primary action. If the system board has already been replaced, recommend replacing the fuser assembly next.
|
922.x9 | Fuser warm-up failure. | NOTE: Unlikely error since the preheat temperature is 0 on this program. | | See above. |
LEGACY ID: SO4036