202.x0 | Paper jam around fuser exit or redrive area. | Page may be jammed in fuser exit or redrive area. | Ensure the rear door is fully closed. Check fuser for wear and contamination. Check exit sensor for proper function (see ' Checking the sensor flags' below this chart). Turn media over to reduce any curl. Check duplex diverter operation. If page is headed into an output option, check option alignment and catch points.
| If the base printer seems to be the cause, recommend the fuser assembly and redrive unit. If the customer is printing through a duplex unit, make sure the duplex unit is not the cause. |
202.x1 | Page did not cleanly exit fuser or redrive area. | Page may be jammed in fuser exit or redrive area. | See above. | See above. |
202.x2 | Exit sensor covered too long. | Page may be jammed in fuser exit or redrive area. | Ensure the rear door is fully closed. Check fuser for wear and contamination. Check exit sensor for proper function (see ' Checking the sensor flags' below this chart). Turn media over to reduce any curl . Check duplex diverter operation. If page is headed into an output option, check option alignment and catch points.
| First Service Call: Fuser assembly If the fuser has already been replaced: If there is a sheet of paper stuck in the fuser when the error occurs, recommend the redrive unit next. If no paper appears to be stuck in the fuser when this error occurs, recommend the fuser cables and system board next. |
202.x3 | Page is covering narrow media sensor during warm-up. | If page is not visible from front or rear of machine, a piece of the page may be torn off in fuser, covering narrow media sensor. Narrow media sensor or flag may be dislodged/damaged. | - Clear all media or partial media from the fuser area.
- Check the fuser exit and narrow media sensor flags.
| First Service Call: Fuser assembly If the fuser has already been replaced: Fuser cabling and system board |
202.x4 | Exit sensor may have bounced. | Exit sensor assembly. | Check exit sensor assembly, especially wrap spring. (See Checking the sensor flags' below this chart) | First Service Call: Fuser assembly If the fuser has already been replaced: Fuser cabling and system board |
202.x5 | Never sent the divert command to the stacker. | | | Fuser assembly, system board |
202.x6 | Page is covering exit sensor during warm-up. | Something is keeping the exit sensor in a covered position - possibly a page that was not cleared from a prior jam. | - Clear all media or partial media from the fuser area.
- Check the fuser exit and narrow media sensor flags.
| First Service Call: Fuser assembly If the fuser has already been replaced: Fuser cabling and system board |
202.x7 | Timeout waiting for the page ahead. | | | First Service Call: Fuser assembly If the fuser has already been replaced: System board |
202.x8 | Divert media command issued too soon. | | - If the customer is printing to a duplex option, ask the customer to print single-sided pages to see if the duplex option is the cause.
- You could also try removing the duplex option from the printer.
| First Service Call: Fuser assembly and system board. If these parts have already been replaced, recommend replacing the duplex system card. |
202.x9 | Virtual page timed out waiting for last page of job to be safe in the stapler accumulator. | | - Ensure the rear door is fully closed.
- If the customer is printing to a staple option, ask the customer to print to the standard bin to see if the staple option is the cause.
- You can also try removing the staple option from the printer.
| First Service Call: Recommend swapping out the staple option if the customer is printing to it. If the customer does not have a staple option, or if it has already been replaced, recommend replacing the fuser assembly and the system board. |