Explanation of the error message
A 23x Paper Jam messages indicates that a piece of paper has been detected in the MFP's paper path and needs to be removed.
CAUTION - HOT SURFACE!To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Recovery steps
IMPORTANT: The print media may be covered with unfused toner which may stain garments and skin. Be careful when removing the paper jam from the printer.
Step | Action | Illustration |
1 | Open the rear duplex door. | |
2 | Remove the jammed media. NOTE: Depending on the media location, pull the media either up or down. | |
3 | Close the rear duplex door. Make sure the door snaps firmly into place. | |
4 | Touch Continue. | No image |
Still have questions?
Please contact Lexmark Technical Support for additional assistance.NOTE: When calling for service you will need your printer model type and serial number. If you need help locating this information, How to locate the serial number, machine type, and config ID.Please call from near the printer in case the technician asks you to perform a task involving the printer.
LEGACY ID: SO4326