Explanation of the error message
A 954.95 error message indicates that the MFP's system board has encountered an unrecoverable error.
Recovery steps
If a 954.95 error message appears on your printer, a service call will probably be required. However, certain rare occurrences, such as a a power fluctuation or a static discharge in the vicinity of the printer, can cause a false 954.95 error message to appear. In such cases, the error is only temporary and can be easily resolved without service. The following steps will help you determine if a service call will be required:
Step | Action |
1 | Power the printer off, wait thirty (30) seconds, and then power the printer back on. Did the error message return? Yes: Continue to step 2.No: Print a test page. If the page prints, the printer is working correctly. |
2 | If possible, connect the printer's power cord directly into a grounded wall outlet. In rare instances, a surge protector or uninterruptible power supply (UPS) can generate false error messages.Did the error message return? Yes: Continue to 'Contacting Lexmark'. No: Print a test page. If the page prints, the printer is functioning correctly. |
Contacting Lexmark
If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for service you will need your printer model type and serial number. If you need help locating this information, How to locate the serial number, machine type, and config ID.Please call from near the printer in case the technician asks you to perform a task involving the printer.
LEGACY ID: SO4331
On-site Servicers and Technical Support Representatives
The 954.95 error ind icates that the the printer's Interface Card Assembly needs to be replaced.
Troubleshooting Procedure
Step | Action |
1 | Power the printer off. Power it back on after thirty (30) seconds.Did the error message return? Yes: Continue to Step 2.No: Print several test pages. If the test pages print as expected, close the call. |
2 | Set up a service call to replace the following part: Interface Card Assembly - 40X0520 If the error persists after replacem ent of the Interface Card Assembly, escalate the call to your next level of support. |
LEGACY ID: SO4331