Paper is repeatedly jamming in the printer. When the jam occurs, a 202 type Paper Jam message is displayed in the status bar on the touch screen. See the picture below for an example.
The printer thinks a sheet of paper has jammed in the rear of the printer. To locate and remove the jammed page, follow the steps in the Recommended actions table below or refer to the User's Manual for the printer.
Step | Action | Image |
1 | If the page is exiting the printer, pull it straight out and then press Continue. IMPORTANT! If the job printed at the time of jamming was more than one page long, it may be necessary to perform all of the steps in this table and clear the entire paper path before pressing the Continue button. If the jammed page does not come out easily or if you cannot see the jammed page from the outside of the printer, continue with step 2. | |
2 | Open the rear door. Locate and remove the jammed page. Close the rear door and then press Continue. If the page does not come out easily or if you do not see the jammed page here, continue with step 3.IMPORTANT NOTES: - When closing the rear door, make sure it is closed completely. If the rear door is not closed completely, paper will jam in this area of the printer.
- Use caution when removing paper from this location as the inside of the printer may be hot.
- Avoid using any metallic item, such as a screwdriver or pliers, when trying to retrieve paper that is stuck in the printer. There is a chance that the item will scratch the surface of the rollers. If that happens, a line will begin to appear on all pages printed.
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3 | Leave the rear door open and proceed to the front of the printer. Open and lower the multipurpose feeder door, then open and lift the upper front cover. | |
4 | Lift and pull the print cartridge out of the printer. Carefully set the cartridge aside. IMPORTANT! Take care not to damage or touch the photoconductor drum on the underside of the cartridge. Use the cartridge handle when holding the cartridge. Also keep the print cartridge away from bright light, especially sunlight. | |
5 | Locate and remove the jammed page. IMPORTANT! Use caution when removing the jammed page from here. The page will be covered with unfused toner, which can rub off and stain garments and skin. NOTE: If you still cannot locate a page jammed in the printer, power off the printer and continue with the steps below. | |
6 | Align and reinstall the toner cartridge. | |
7 | Close the upper front cover, then the multipurpose feeder door. | |
8 | Close the rear door. IMPORTANT! Make sure the rear door is closed completely. | |
9 | Press Continue to continue printing. NOTE: If you powered off the printer in step 5, power on the printer instead of pressing the Continue button. Try printing again. | |
10 | If the paper continues to jam, please carry out the following checks before arranging a service call on the printer: - If you are printing on anything other than plain copy paper, test the printer by printing on plain copy paper. This will eliminate the print media from being a possible cause of the issue. Speciality paper (such as lightweight paper and pre-punched paper) and heavier media (such as labels and light cardstock) are more difficult to feed and more prone to jamming.
- If you are printing on both the front and back sides of the page (duplexing), try printing on one side of the page only. If printing on one side of the page works correctly, the cause of the issue may be in the duplex option. For detailed directions on how to check the duplex area, please refer to the User's Manual for the printer.
- Confirm that the paper is loaded correctly into the paper tray and that the guides on the tray are set correctly. The paper guides in the tray should lightly touch the edges of the paper stack, just enough to keep the paper straight and prevent it from sh ifting left or right. Ensure that the guides are not putting pressure on the paper stack as that can cause the paper to curl as it feeds out of the tray.
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11 | If paper continues to jam after you have performed all of the actions above, or if you cannot clear the Paper Jam message, the printer may require a service action to correct the issue. For assistance in arranging service, please contact Lexmark Technical Support or a local authorized service provider. IMPORTANT! If your 202 Paper Jam error message ends in .3x, .4x, or.5x (where x = any number), the fuser unit has exceeded its expected life and you will need to have the maintenance kit replaced before a warranty service action can be performed. Please contact Lexmark Technical Support for more information. | |
If you have questions about any of the procedures above or if you require assistance in setting up warranty service, please contact Lexmark Technical Support. Be prepared to describe the problem you are experiencing as well as any troubleshooting steps you have already taken to find a solution. You will also need the model type and serial number (SN) of the printer. This information can be found on a label located on the front of the printer, under the upper front cover. Please call from near the printer in case the technician on the phone asks you to perform a troubleshooting task on the printer.
Error Code | Problem Description | Possible Root Causes | Possible Diagnosis and Repair Actions | Recommended Parts |
202.x0 | Paper jam around fuser exit or redrive area. | Page may be jammed in fuser exit or redrive area. |  Ensure back door is fully latched. Check fuser for wear and contamination. Check exit sensor for proper function (see steps below this chart). Turn media over to reduce +W curl. Check duplex diverter operation. If page is headed into an output option, check option alignment and catch points.
| If the base printer seems to be the cause, recommend the fuser and redrive unit. If the customer is printing through a duplex unit, you should make sure the duplex unit is not the cause. |
202.x1 | Page did not cleanly exit fuser or redrive area. | Page may be jammed in fuser exit or redrive area. | Ensure back door is fully latched. Check fuser for wear and contamination. Check exit sensor for proper function (see steps below this chart). Turn media over to reduce +W curl. Check duplex diverter operation. If page is headed into an output option, check option alignment and catch points.
| If the base printer seems to be the cause, recommend the fuser and redrive unit. If the customer is printing through a duplex unit, make sure the duplex unit is not the cause. |
202.x2 | Exit sensor covered too long. | Page may be jammed in fuser exit or redrive area. | Ensure back door is fully latched. Check fuser for wear and contamination. Check exit sensor for proper function (see steps below this chart). Turn media over to reduce +W curl. Check duplex diverter operation. If page is headed into an output option, check option alignment and catch points.
| First Service Call: Fuser If the fuser has already been replaced: If there is a sheet of paper stuck in the fuser when the error occurs, recommend the redrive unit next. If no paper appears to be stuck in the fuser when this error occurs, recommend the fuser cables and system board next. |
202.x3 | Page is covering narrow media sensor during warm-up. | If page is not visible from front or rear of machine, a piece of page may be torn off in fuser covering narrow media sensor. The narrow media sensor or flag may be dislodged/damaged. | - Clear all media or partial media from the fuser area.
- Check the fuser exit and narrow media sensor flags.
| First Service Call: FuserIf the fuser has already been replaced: Fuser cabling and system board |
202.x4 | Exit sensor may have bounced. | Exit sensor assembly. | Check exit sensor assembly, e specially wrap spring (see steps below this chart). | First Service Call: Fuser If the fuser has already been replaced: Fuser cabling and system board |
202.x5 | Never sent the divert command to the stacker. | | | Fuser, system board |
202.x6 | Page is covering exit sensor during warm-up. | Something is keeping the exit sensor in a covered position - possibly a page that was not cleared from a prior jam. | - Clear all media or partial media from the fuser area.
- Check the fuser exit and narrow media sensor flags.
| First Service Call: FuserIf the fuser has al ready been replaced: Fuser cabling and system board |
202.x7 | Timeout waiting for the page ahead. | | | First Service Call: Fuser If the fuser has already been replaced: System board |
202.x8 | Divert media command issued too soon. | | - If the customer is printing to a duplex option, ask the customer to print single-sided pages to see if the duplex option is the cause.
- You could also try removing the duplex option from the printer.
| First Service Call: Fuser and system board.If these parts have already been replaced, recommend replacing the duplex system card. |
202.x9 | Virtual page timed out waiting for last page of job to be safe in the stapler accumulator. | | - Ensure back door is fully latched.
- If the customer is printing to a staple option, ask the customer to print to the standard bin to see if the staple option is the cause.
- You can also try removing the staple option from the printer.
| First Service Call: Recommend swapping out the staple option if the customer is printing to it.If the customer does not have a staple option, or if it has already been replaced, recommend replacing the fuser and system board. |