What you will see
During a routine copy job, you receive a 24x Paper Jam message followed by a
"
945 Service Image Processing Unit Interrupt Handler delayed crash 109" error message.Suggested Remedy
For Lexmark X64x MFP Series
Power off the MFP and wait for ten seconds before powering it back on.
Print a menu settings page to obtain current device code level.
If below .P367, please contact Lexmark Technical Support for further diagnosis and a possible firmware update may address this issue.
For Lexmark X85x MFP Series
Power off the MFP and wait for ten seconds before powering it back on.
Print a menu settings page to obtain current device code level (P478 or the latest).
If the firmware is at the latest level, contact Lexmark Technical Support for further diagnosis and a possible remedy.
NOTE: For more information, please visit xref_TE355_xref.
For X4600 Scanner-equipped models
- Power off the MFP and wait for ten seconds before powering it back on.
- If the error remains after restarting the MFP, download and update the firmware using the links below:
- For T644 printer + 4600 scanner = P324
- For C782 printer + 4600 scanner = P333
- If the error persists, contact Lexmark Technical Support for further diagnosis and a possible remedy.
Firmware Update
Update the code using any of the methods below.
| Firmware Flash Method | Information |
| Embedded Web Server (EWS) Recommended | Open a browser and enter the IP address of the printer. Select Settings > Update Firmware. |
| USB utility | xref_SO4667_xref for the detailed steps. |
| USB thumb drive | xref_HO3453_xref for the detailed steps. |
| FTP | xref_HO487_xref for the detailed steps. |
| MarkVision Professional | Visit http://www.markvisionprofessional.com to download the latest User's Guide and perform a search on Print Server updates or Generic File downloads. |
| Printer File Loader (USB-Macintosh) | xref_HO3465_xref for the detailed steps. |
Explanation
The scanner continues to save images after a 240, 241, or 24x paper jam intervention request (IR) message. Because the printer cannot process print jobs in this IR state, the device generates the error witnessed to above.
Contacting Lexmark
If you require additional assistance, please see Contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID: SO5457