Explanation of the error message
A 202 Paper Jam message indicates that a piece of paper has been detected in the MFP's paper path and needs to be removed.
CAUTION - HOT SURFACE!To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Recovery steps
IMPORTANT: The print media may be covered with unfused toner, which can stain garments and skin. Be careful when removing the jam from the printer.
| Steps | Action | Illustration |
|---|
1 | If the paper is exiting the MFP, pull it straight out, and then touch Continue. Otherwise continue to Step 2. | click here to enlarge |
2 | Open the MFP rear door. | click here to enlarge |
3 | Remove the jammed media. CAUTION: Do not use any pointed objects to remove the paper. This could cause personal injury or damage to the MFP. | click here to enlarge |
4 | Close the rear door. | No image |
5 | Touch Continue. | No image |
If the issue persists, search for more information related to this issue or contact support for further assistance.
LEGACY ID: SO4327