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Lexmark X642

Lexmark X642

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T64x&X64x Print Quality Tool ? Toner Smear

Issue description

Toner smears on the printout. See the image below for a sample.

Sample printout


NOTES:

  • The toner is not melted and fused to the paper, thus causing it to smear.
  • Adjusting the printer media settings can usually correct this problem.

Recommended troubleshooting

  1. Determine the kind of media that you are using and make sure that it matches the printer media type and weight/texture settings.

  2. Verify the fuser unit is installed properly. Replace the fuser if needed.

  3. If defect persists or you are having difficulties replacing the fuser, please contact Lexmark Technical Support.

Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

LEGACY ID: SO6641
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