Affected Products:
Solution: Scan to Network, Secure Email, Scan Center
Multifunction: CX725, CX727, CX820, CX825, CX827, CX860, XC4140, XC4143, XC4150, XC4153, XC6152, XC6153, XC8152, XC8155, XC8160, XC8163, XM5170
Issue Description:
In a secured (SSL) environment, a Scan Center profile, configured to concurrently send scanned pages to e-mail and network folder, results in an e-mail failure but successful file transfer tothe specified folder.
Confirmation testing reveals:
If... | E-mail sent? | Conclusion |
Regular Scan-to-Email (not Scan Center – E-mail) with CA certificate | Yes | Not an SSL issue. |
Scan Center - Email without CA certificate | Yes, but again, only if it is not used in conjunction with Scan Center - Network. | Not a different email configuration issue. |
Depending on printer firmware, the printer crash (lock-up) will cause all apps to become unresponsive and recovery of the device will require manually restarting the device.
Explanation:
This issue discovered was related to Scan Center's handling of SSL configuration settings with differing concurrent destinations.
Environment:
Device firmware ver. 031.083
MS™ Exchange Server using SMTP port 587
Scan Center ver. 1.1.39.
Scan Center Email ver. 1.1.13
Scan Center Network Folder ver. 1.1.16
Scan Center ver. 1.1.39
Solutions Composer
Solution:
Update Scan Center to version 1.1.39.6. To obtain this version of Scan Center, please contact your next level of support and reference this article ID# SO8228.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer model(s)
Printer serial number
Name and version of the solution
LEGACY ID: SO8228