Printer is printing blank pages

Step 1

1. Check if there is packing material left on the imaging unit.

   

   1. Remove the toner cartridge, and then the imaging unit.

   

   2. Check if the packing material is properly removed from the imaging unit.

      Warning—Potential Damage:  Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   

   3. Reinstall the imaging unit, and then the cartridge.



2. Resend the print job.

Is the printer still printing blank pages?

Go to step 2.

The problem is solved.

Step 2

1. Redistribute the toner in the imaging unit.

   

   1. Remove the toner cartridge, and then the imaging unit.

   

   2. Firmly shake the imaging unit.

      Warning—Potential Damage:  Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   

   3. Reinstall the imaging unit, and then the cartridge.



2. Resend the print job.

Is the printer still printing blank pages?

Go to step 3.

The problem is solved.

Step 3

Replace the imaging unit, and then resend the print job.

Is the printer still printing blank pages?

Contact customer support.

The problem is solved.