Step 1  Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. Resend the print job.
Do print irregularities still appear? | Go to step 2. | The problem is solved. |
Step 2 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Do the printer settings match the type and weight of the paper loaded in the tray? | Go to step 3. | Specify the paper size and type from the tray settings to match the paper loaded in the tray. |
Step 3 Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog. Resend the print job.
Do print irregularities still appear? | Go to step 4. | The problem is solved. |
Step 4 Check if the paper loaded in the tray has texture or rough finishes. Are you printing on textured or rough paper? | From the printer control panel, set the paper texture in the Paper menu to match the paper loaded in the tray. | Go to step 5. |
Step 5 Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job.
Do print irregularities still appear? | Go to step 6. | The problem is solved. |
Step 6 Replace the imaging unit, and then resend the print job. Do print irregularities still appear? | Contact customer support at http://support.lexmark.com or your service representative. | The problem is solved. |