Cannot detect internal option

Step 1

Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.

Does the internal option operate correctly?

The problem is solved.

Go to step 2.

Step 2

Check if the internal option is properly installed in the controller board.



1. Turn off the printer.



2. Unplug the power cord from the electrical outlet.



3. Make sure the internal option is installed in the appropriate connector in the controller board.



4. Turn the printer back on.

Is the internal option properly installed in the controller board?

Go to step 3.

Connect the internal option to the controller board.

Step 3

Print a menu settings page, and then check to see if the internal option is listed in the Installed Options list.

Is the internal option listed in the menu settings page?

Go to step 4.

Reinstall the internal option.

Step 4

Check if the option is available in the printer driver.

• It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see Adding available options in the print driver.

Is the internal option available in the printer driver?

Go to step 5.

Manually add the internal option in the printer driver.

Step 5

1. Check if the internal option is selected.

   Note:  From the application you are using, select the internal option. For Mac OS  X version 9 users, make sure the printer is set up in Chooser.



2. Resend the print job.

Does the internal option operate correctly?

The problem is solved.

Contact customer support.