Step 1 Turn off the printer, then wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? | The problem is solved. | Go to step 2. |
Step 2 Check if the internal option is properly installed in the controller board.  Turn off the printer using the power switch, and then unplug the power cord from the electrical outlet. Make sure the internal option is installed in the appropriate connector in the controller board. Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.
Is the internal option properly installed in the controller board? | Go to step 3. | Connect the internal option to the controller board. |
Step 3 Print a menu settings page, and then check to see if the internal option is listed in the Installed Features list. Is the internal option listed in the menu settings page? | Go to step 4. | Reinstall the internal option. |
Step 4 Check if the internal option is selected. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see Adding available options in the print driver. Resend the print job.
Does the internal option operate correctly? | The problem is solved. | Contact customer support. |