Incorrect characters print

Step 1

Make sure the printer is not in Hex Trace mode.

Note:  If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode.

Is the printer in Hex Trace mode?

Deactivate Hex Trace mode.

Go to step 2.

Step 2

1. From the printer control panel, select Standard Network or Network  [x], and then set SmartSwitch to On.



2. Resend the print job.

Do incorrect characters print?

Contact customer support.

The problem is solved.