Check the system log for relevant details.
Open a Web browser, and then type the printer IP address in the address field.
If you do not know the IP address of the printer, then you can:
- View the IP address on the printer home screen.
- Print a network setup page or the menu settings pages, and then locate the IP address in the TCP/IP section.
Note: An IP address appears as four sets of numbers separated by periods, such as 18.104.22.168.
Click Settings > Apps > Apps Management > System tab > Log.
From the Filter menu, select an application status.
From the Application menu, select an application, and then click Submit.
Does an error message appear in the log?
Go to step 2.
Contact customer support.