Partial document or photo copies

Step 1

Check the placement of the document or photo.

• Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

Is the document or photo loaded correctly?

Go to step 2.

Place the document or photo facedown on the scanner glass in the upper left corner.

Step 2

Check if the paper size setting matches the size of the paper loaded in the tray.

• From the Paper menu on the printer control panel, check the Paper Size setting.

Does the paper size setting match the size of the paper loaded in the tray.

Go to step 3.

Change the paper size setting to match the paper loaded in the tray, or load the tray with paper that matches the paper size setting.

Step 3

1. Specify the paper size. Depending on your operating system, specify the paper size in Printing Preferences or the Print dialog.



2. Resend the print job.

Do copies print properly?

The problem is solved.

Contact customer support.