Gray background on prints

Step 1

Check if Allow Background Removal is set to Off.



1. From the General Settings menu, set Allow Background Removal to On.



2. Resend the print job.

Did the background disappear from the prints?

The problem is solved.

Go to step 2.

Step 2

Adjust the toner darkness to a lighter setting.

1. From the Quality Menu, select a lower value to reduce toner density.

   • 4 is the factory default setting.
   • If Print Mode is set to Black Only, then a setting of 5 increases toner density and darkness for all print jobs.


2. Resend the print job.

Did the background disappear from the prints?

The problem is solved.

Go to step 3.

Step 3

Reinstall the toner cartridge.

1. Remove the cartridge.



2. Install the cartridge.



3. Resend the print job.

Did the background disappear from the prints?

The problem is solved.

Go to step 4.

Step 4

Check if off-white background is selected.

1. Depending on your operating system, set off-white background from Print Properties or the Print dialog.



2. Resend the print job.

Did the background disappear from the prints?

The problem is solved.

Contact customer support.