Step 1  From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). Resend the print job.
Did the job print and collate correctly? | The problem is solved. | Go to step 2. |
Step 2 From the printer software, set Collate to (1,2,3) (1,2,3). Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the setting in the Finishing menu. Resend the print job.
Did the job print and collate correctly? | The problem is solved. | Go to step 3. |
Step 3 Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. Did the job print and collate correctly? | The problem is solved. | Contact customer support. |