Print a menu settings page, and then check if the tray is listed in the Installed Features list.
Note: If the tray is listed in the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed.
Is the tray listed in the menu settings page?
Go to step 4.
For more information, see the setup sheet that came with the 2100-sheet tray.
Check if the tray is available in the printer driver.
Note: You may need to manually add the tray in the printer driver to make it available for print jobs. For more information, see Adding available options in the print driver.
Is the tray available in the printer driver?
Go to step 5.
Manually add the tray in the printer driver.
Check if the tray is selected.
- From the application you are using, select the tray. If you are using Mac OS X version 9, then make sure the printer is set up in Chooser.
Does the tray operate properly?
The problem is solved.
Contact customer support.