Error message about reading the flash drive appears

Step 1

Check if the flash drive is inserted into the front USB slot.

Note:  The flash drive will not work if it is inserted into the rear USB slot.

Is the flash drive inserted into the front USB slot?

Go to step 2.

Insert the flash drive into the front USB slot.

Step 2

Check if the indicator light on the printer control panel is blinking green.

Note:  A green blinking light indicates that the printer is busy.

Is the indicator light blinking green?

Wait until the printer is ready, then view the held jobs list, and then print the documents.

Go to step 3.

Step 3

1. Check for an error message on the display.



2. Clear the message.

Does the error message still appear?

Go to step 4.

The problem is solved.

Step 4

Check if the flash drive is supported.

• For more information on tested and approved USB flash drives, see Supported flash drives and file types for non‑touch‑screen printer models.
• For touch‑screen printer models, see Supported flash drives and file types and Supported flash drives and file types.

Does the error message still appear?

Go to step 5.

The problem is solved.

Step 5

Check if the USB slot is disabled by the system support person.

Does the error message still appear?

Contact customer support.

The problem is solved.