Step 1 Reinstall the internal print server.  Remove, and then install the internal print server. For more information, see Installing an Internal Solutions Port. Print a menu settings page, and then check if the internal print server is listed in the Installed Features list.
Is the internal print server listed in the Installed Features list? | Go to step 2. | Check if the internal print server is supported by the printer. Note: An internal print server from another printer may not work with this printer. |
Step 2 Check the cable and the internal print server connection. - Use the correct cable, and then check if it is securely connected to the internal print server.
Does the internal print server operate correctly? | The problem is solved. | Contact customer support. |