Horizontal voids appear on prints

Step 1

1. Make sure your software program is using a correct fill pattern.



2. Resend the print job.

Do horizontal voids appear on prints?

Go to step 2.

The problem is solved.

Step 2

1. Load the specified tray or feeder with a recommended type of paper.



2. Resend the print job.

Do horizontal voids appear on prints?

Go to step 3.

The problem is solved.

Step 3

1. Redistribute the toner in the imaging unit.

   

   1. Remove the toner cartridge, and then the imaging unit.

   

   2. Firmly shake the imaging unit.

      Warning—Potential Damage:  Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   

   3. Reinstall the imaging unit, and then the cartridge.



2. Resend the print job.

Do horizontal voids appear on prints?

Go to step 4.

The problem is solved.

Step 4

Replace the imaging unit, and then resend the print job.

Do horizontal voids appear on prints?

Contact customer support.

The problem is solved.