Step 1 Check if the printer is turned on. Is the printer turned on? | Go to step 2. | Turn on the printer. |
Step 2 Check if the printer cable is securely attached to the printer and the computer, print server, option, or other network device. Is the printer cable securely attached to the printer and the computer, print server, option, or other network device? | Go to step 3. | Connect the printer cable securely to the printer and the computer, print server, option, or other network device. |
Step 3 Check if the power cord is plugged into the printer and a properly grounded electrical outlet. Is the power cord plugged into the printer and a properly grounded electrical outlet? | Go to step 4. | Connect the power cord to the printer and a properly grounded electrical outlet. |
Step 4 Check if the electrical outlet is turned off by a switch or breaker. Is the electrical outlet turned off by a switch or breaker? | Turn on the switch or reset the breaker. | Go to step 5. |
Step 5 Check if the printer is plugged into any surge protectors, uninterruptible power supplies, or extension cords. Is the printer plugged into any surge protectors, uninterruptible power supplies, or extension cords? | Connect the printer power cord directly to a properly grounded electrical outlet. | Go to step 6. |
Step 6 Check other electrical equipment plugged into the outlet. Are the other electrical equipment working? | Unplug the other electrical equipment and turn on the printer. If the printer does not work, then reconnect the other electrical equipment and then go to step 6. | Go to step 7. |
Step 7 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. Are the printer and scanner working? | The problem is solved. | Contact customer support. |