Make sure the Internal Solutions Port (ISP) is installed.
Install the ISP. For more information, see Installing an Internal Solutions Port.
Print a menu settings page, and then check if the ISP is listed in the Installed Options list.
Is the ISP listed in the Installed Options list?
Go to step 2.
Check if you have a supported ISP.
Note: An ISP from another printer may not work on this printer.
Check the cable and the ISP connection.
Use the correct cable, and then make sure it is securely connected to the ISP.
Check if the ISP solution interface cable is securely connected into the receptacle of the controller board.
Note: The ISP solution interface cable and the receptacle on the controller board are color‑coded.
Does the Internal Solutions Port operate correctly?
The problem is solved.
Contact customer support.