Error message about reading the flash drive appears

Step 1

Check if the flash drive is inserted into the front USB slot.

Note:  The flash drive will not work if it is inserted into the rear USB slot.

Is the flash drive inserted into the front USB slot?

Go to step 2.

Insert the flash drive into the front USB slot.

Step 2

Check if the printer is busy.

Note:  A green blinking light indicates that the printer is busy.

Is there an error message on the display?

Wait until the printer is ready, then view the held jobs list, and then print the documents.

Go to step 3.

Step 3

Check for an error message on the display.

Note:  A blinking red light indicates a printer error. Since the printer requires attention, the printer ignores the flash drive.

Does the printer require attention?

Clear the message.

Go to step 4.

Step 4

Check if the flash drive is supported.

• For more information regarding tested and approved USB flash memory devices, see Supported flash drives and file types.

Is the flash drive supported?

Go to step 5.

Use a supported flash drive.

Step 5

Check if the USB slot is disabled by the system support person.

Is the USB slot disabled?

Contact your system support person.

Contact customer support.