Step 1 Check if an error message appears on the display. Is there an error message on the printer display? | Clear the error message. | Go to step 2. |
Step 2 Check the quality of the original document. Is the quality of the original document satisfactory? | Go to step 3. | Increase the scan resolution settings for a higher‑quality output. |
Step 3 Clean the scanner glass and the ADF glass using a clean, lint‑free cloth dampened with water. Is the scanner glass clean? | Go to step 4. | See Cleaning the scanner glass. |
Step 4 Check the placement of the document or photo. - Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
Is the document or photo loaded correctly? | Go to step 5. | Place the document or photo facedown on the scanner glass in the upper left corner. |
Step 5 Send a print job, and then check for print quality problems. - From the General Settings menu, adjust the Eco‑Mode settings.
- From the Copy menu, adjust the toner darkness.
- When the print becomes faded, replace the toner cartridge.
Is the print quality satisfactory? | Go to step 6. | See Print quality problems. |
Step 6 Increase the scan resolution settings for a higher‑quality output. Did the increased resolution produce a higher‑quality output? | Problem solved. | Go to step 7. |
Step 7 Check the scan settings. - From the Scan screen, make sure the Content Type and Content Source settings are correct for the document being scanned.
Are the Content Type and Content Source settings correct for the document being scanned? | Contact customer support. | Change the Content Type and Content Source settings to match the document being scanned. |