Step 1 Check the cable connections. - Make sure the Ethernet or USB cable is securely connected to the computer and the printer.
Are the cables securely connected? | Go to step 2. | Connect the cables properly. |
Step 2 Check if the file name is already in use. Is the file name already in use? | Change the file name. | Go to step 3. |
Step 3 Check if the document or photo you want to scan is open in another application or being used by another user. Is the file you want to scan open in another application or being used by another user? | Close the file you are scanning. | Go to step 4. |
Step 4 Check if either the Append time stamp or the Overwrite existing file check box is selected in the destination configuration settings. Is the Append time stamp or Overwrite existing file check box selected in the destination configuration settings? | Go to step 5. | Select the Append time stamp or Overwrite existing file check box in the destination configuration settings. |
Step 5 From the Flash Drive menu, reduce the scan resolution settings, and then resend the scan job. Does the job scan? | The problem is solved. | Go to step 6. |
Step 6 Check the scan settings. - From the Scan screen, make sure the Content Type and Content Source settings are correct for the document being scanned.
Are the Content Type and Content Source settings correct for the document being scanned? | The problem is solved. | Change the Content Type and Content Source settings to match the document being scanned. |