Scanning takes very long or freezes the computer

Action	Yes	No
Step 1 Check if other applications are interfering with the scan. Close all applications that are not being used. Does scanning still take too long or freeze the computer?	Go to step 2.	The problem is solved.
Step 2 Select a lower scan resolution. Does scanning still take too long or freeze the computer?	Contact customer support.	The problem is solved.

Action

Yes

Step 1

Check if other applications are interfering with the scan.

Close all applications that are not being used.

Does scanning still take too long or freeze the computer?

Go to step 2.

The problem is solved.

Step 2

Select a lower scan resolution.

Does scanning still take too long or freeze the computer?

The problem is solved.

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