Cannot scan from a computer

Step 1

Make sure the printer is turned on and that Ready appears on the printer display before scanning a job.

Does Ready appear before scanning the job?

Go to step 3.

Go to step 2.

Step 2

Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.

Is there an error message on the printer display?

Clear the error message.

Go to step 3.

Step 3

Check the cable connections between the printer and the print server to make sure they are secure.

• For more information, see the setup documentation that came with the printer.

Are the cable connections between the printer and the print server secure?

Contact customer support.

Tighten the cable connections.